For paid items that are not delivered, our ordinary refund method is credit to your Zoymu balance. Voluntary returns of correctly delivered items and cash-out of unused top-ups are not offered. Where the law requires a monetary refund, we provide it instead of internal credit.
The service
Zoymu is operated by Alaab FZE, registered in Sharjah, United Arab Emirates. The service connects buyers and sellers of digital in-game items. Company details and contacts are on the Company page.
Balance credit and statutory rights
This rule and the restriction on voluntary cash-out do not limit mandatory rights to monetary refunds or other remedies, including applicable cases of non-performance, duplicate charges and unauthorized payments. Where law requires a monetary refund, internal credit does not replace it.
Cancellation and problems
If you need to stop a transfer, use the available stop action; wait for its confirmed result. An undelivered purchase may be returned to your Zoymu balance after the outcome is established. Report wrong items, missing delivery or duplicate charges. Correct delivery does not remove mandatory consumer remedies. Any legally required consent to immediate digital delivery and acknowledgment about withdrawal rights must be obtained separately; these terms alone do not waive those rights.
Your choices and rights
Contact support with the order or payment reference, date, amount and a short description of the issue. Reviewing a claim is free. We may ask for relevant supporting information; hide unrelated personal details. We explain the outcome within the applicable legal deadlines.
You can contact support as soon as a payment or delivery issue occurs. We check the order and any amounts already credited or refunded to determine what remains due. A necessary check may temporarily pause the affected operation, but your statutory refund rights and deadlines still apply.
Contact support and mention the policy and section you are asking about.
Company and contacts