We may need to verify your identity or permission to use a payment method to protect your account or meet legal requirements. Checks are requested when needed; they are not a standard condition for every refund.
The service
Zoymu is operated by Alaab FZE, registered in Sharjah, United Arab Emirates. The service connects buyers and sellers of digital in-game items. Company details and contacts are on the Company page.
Identity and payment checks
If a check is needed, we explain its purpose and the next steps where the law allows. The information requested must be relevant to that check.
We ask only for information needed for the check. Before requesting documents, we explain what to provide, why, who will receive it, how long it may be kept and how to send it securely. Do not send identity documents, passwords, login codes or full card details by email or chat. Verification does not require a payment or trade.
Your choices and rights
The affected operation may be paused while a necessary check is completed. Support can explain the available options and review a decision. Your statutory rights to funds, refunds and a timely response remain unchanged.
Contact support and mention the policy and section you are asking about.
Company and contacts