Frequently asked questions

No. For manual receipt, select the recipient by their public username. Keep your password, login codes and session details private. Linking an account for selling is a separate step that grants game access; the site explains this during linking.

Zoymu is independent of Roblox and game developers. Roblox prohibits off-platform secondary-market sales of virtual content, which can lead to account or item-access restrictions. Check the platform rules before buying or selling.

Do not buy without a parent or guardian's permission and supervision. Check the age requirements in our terms, Roblox and the game; permission does not override those rules. Only use a payment method with its owner's permission.

All purchases and wallet transactions on Zoymu are calculated in USD. Amounts shown in other currencies are approximate guides. Check the final USD total before confirming; your bank’s exchange rate and fees may differ from our estimate.

Checkout shows the amount covered by your balance, any amount still due and the available payment methods. Choose one of the methods shown and wait for payment confirmation. If no method is available for the remaining amount, payment cannot be completed yet.

The cart does not reserve items, so prices and availability may change before payment. Review any changes and the updated total, then confirm payment. You cannot buy your own listing. If a quote expires, refresh it to get the current price.

A Zoymu balance credit stays on the site in USD and can be used for purchases. It is different from a refund to your bank or card, and the balance has no cash-out feature. See Transaction history for credited amounts and the Refund Policy for your refund rights.

Link your own Roblox account, refresh its items, choose quantities and set the amount you want to receive per item. Save a draft or publish your listings. The “List for sale” form lets you publish several listings together. It does not guarantee a buyer or an immediate sale.

You enter the amount you want to receive per item in USD, after the marketplace fee. The buyer's price includes that fee. The form shows your earnings, the buyer's price and Zoymu's fee separately so you can check them before publishing.

Refresh the linked account's items and check its access and selling status. Only supported, tradable items with an available quantity can be listed. Items already committed to a paid sale cannot be listed again.

Income stays pending until delivery is confirmed. Your earnings after the marketplace fee are then credited to your seller balance. Check the sale details and balance history. If an undelivered purchase is refunded, it does not earn seller income.

Withdrawals and transfers to your purchasing balance are currently unavailable. Your earnings are recorded separately in USD. Check the current payout availability before listing items.

Choose “Refresh access” for the linked account and follow the steps on the site. Once access is verified, check the account status and resume selling when you are ready. Selling does not resume automatically.

Use the linked account controls and wait for confirmation. Pausing the account cancels paid purchases whose transfer has not yet begun and starts their refund. If a transfer is in progress or its outcome is unknown, it must be resolved first. Disabling or unlinking the account removes its listings after your confirmation. You must resume selling yourself.

Open Purchases in your Zoymu account and choose the option to receive your item when it becomes available. Follow the instructions to transfer it into Roblox. If the option is missing, check the purchase status or contact support.

Start receiving from Purchases and follow the instructions. Timing depends on the game, seller account availability and your connection. Check the deadline shown for each purchase. If a transfer is still being checked, wait for its status to update.

In the recipient picker, enter at least 3 characters of the username. Check the exact username and avatar, rather than relying only on the display name. Select the account you actively use and check it before starting. You may not be able to change the recipient once a transfer has started.

The timer shows the deadline for starting or completing receipt of that item. If it expires, refresh the purchase status and follow the available options. The updated status will show whether a refund or another attempt is available.

Check the partner and items against the instructions. If they differ or you are asked for an extra payment or item, stop and contact support. For an interrupted trade, return to the existing receiving attempt and follow the options shown.

Check the order status and Purchases in the Zoymu account you used to pay. If you still need help, contact support with the order ID and payment receipt, hiding private details. Wait for the result before paying again.

Check that the page has loaded and you are signed into the Zoymu account used for the purchase. Your Roblox recipient account is separate from your Zoymu sign-in. If the records are still missing, contact support with the order reference.

Check the status of the existing sale or transfer first. Send support its ID, item, approximate time and current status. Add a screenshot if it helps, with private details hidden. If the transfer result is unclear, wait for review before trying again.