Payment and in-game receipt are separate steps. Current marketplace purchases have a one-hour receiving window from payment; check the deadline on each purchase. An expired timer does not by itself prove a refund. If a transfer result is unknown, wait for review and do not start another trade or pay again.
The service
Zoymu is operated by Alaab FZE, registered in Sharjah, United Arab Emirates. The service connects buyers and sellers of digital in-game items. Company details and contacts are on the Company page.
Receiving your items
In Purchases, use the option to receive your items when it is available. Check the recipient’s username and ID, and the items to be received. Follow the current trade instructions and check that the sender matches the one shown on Zoymu. A queued or processing status does not confirm delivery. Cancelling a receiving attempt does not itself cancel the purchase. You can try again only when the service allows it, within the original deadline.
Safe use
Keep passwords, login codes and session details private. Provide game access only through the account-linking steps on Zoymu. Manual receipt does not require sharing the recipient's game session. Support will not ask you to make a payment or trade to unlock funds.
Contact support and mention the policy and section you are asking about.
Company and contacts